Learn how to Enhance Automation, Intelligence, and Global Calling with Vonage’s Fully Integrated Salesforce and Contact Center Solution!
As we guide you through this session, you’ll learn how Vonage for Service Cloud Voice makes managing, deploying and consolidating multiple communication solutions easy.
We Will Highlight:
Bringing more automation, intelligence and global calling capabilities to your digital workplace
How to deliver exceptional agent and customer experiences
Take advantage of a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI, digital channels, & CRM data within Service Cloud
We will show you the full capabilities of intelligent IVR, dynamic routing, A.I. virtual assistants, speech analytics, screen recording, and more—and even help you select the best solution for your specific scenario.
Featured Speaker
Kristy Thomas
SVP of Global Channel & Alliances, Vonage
As Senior Vice President of Global Channels and Alliances, Kristy Thomas she oversees global channels including Technology Services Distributors (TSDs), Software as a Service (SAAS) vendors, Independent Software Vendors (ISVs), System Integrators (SIs), Resellers and hyper-scaler partnerships. In this role, whe is responsible for building the Company’s high-growth strategy for its indirect routes to market.
Thomas is a visionary executive with an unrivaled passion for customer experience, technology innovation, and sales strategy. With more than 20 years of experience building and scaling successful sales and leadership teams in the cloud communications space, she has dedicated her career to working with partners and their customers, including global enterprises seeking digital transformation, to unlock their full potential within the ever-evolving technological landscape.
With a keen eye on the future, Thomas specializes in guiding partners and enterprises toward embracing emerging technologies and initiatives, such as generative AI, that represent high-growth opportunities for their businesses. Her expertise and strategic mindset have propelled her to the forefront of the industry, making her an invaluable asset in driving innovation and success for Vonage.
In addition to rejoining Vonage in 2024, Kristy has also served in previous roles at Masergy Communications (now Comcast), Talkdesk and Intelisys (a Scansource company).
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